Flexible pricing so you don’t have to compromise on service.

Start for free, or as low as $3 a month.

Flatrates

$90

/ month
  • Starting from 50 Priority Cases per Month
    The first cases will be handled as priority cases and we will respond immediately after receiving those requests.
  • Unlimited Support Cases
    After your included priority cases are used we will continue responding to the incoming request by the order of first come, first-served. Depending on current workload this might be slower.
  • Save Money on Every Case
    The included priority cases are based on our tiered pricing so you save money on every case. All exceeding cases are for free.
  • Personal Solution Expert
    Your personal solution expert helps you on questions about data privacy, security and industries best-practices in sales, service, ...
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Pay-Per-Use

$3

/ Case
  • Only pay for resolved cases
  • First 3 cases are for free
  • Every case will be handled as priority case
  • Limit monthly expenses in our service center
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High Volume Service?

For enterprise customers we provide custom pricing starting from 100 cases / month. Please contact our enterprise sales team to get a custom offer including service-level agreements and custom integrations.
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Frequently Asked Questions

What are the differences between the two plans?

With our Flatrate plan, you can ensure your costs do not exceed a fixed amount each month. After included priority cases have expired, your service cases will continue to be processed with a lower priority. If there is a high volume of service, there may be some waiting time. You will also receive a free landline number and a personal solution expert in our Flatrate plan.

The Pay-Per-Use plan only charges you for completed cases, so you only pay for what you use and all cases are treated as priority cases immediately.

What happens after the included priority cases?

If all priority cases for a month have been exhausted, your service cases will continue to be processed with a lower priority. This can lead to waiting times for your customers in case of a high volume of customer requests.

Do you offer a special pricing for larger enterprises?

For enterprise customers we provide custom pricing starting from 100 cases / month. Please contact our enterprise sales team to get a custom offer including service-level agreements and custom integrations.

What is a service case?

A case refers to a self-contained customer service case. It is not relevant which channel is used to process this case. If a customer should contact you about a case via several channels, our service agents will try to bring them together.

In addition, only one closed case will be charged. If a case has been forwarded to your team for processing, it will only be marked as closed after your confirmation, at the latest after one month.

How can I test your services?

With our Pay-Per-Use plan, the first 3 service cases are free, so you can test our service completely risk-free. After the first 3 cases you only pay a small amount per case, so you can continue to test our service at a low cost. We will also provide you with a landline number free of charge for the first 3 months, which you can continue to use for a small fee.

What payment methods do you offer?

You can pay with all common credit cards or via PayPal. For  enterprises we also offer payment by invoice.

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