Smart, scalable and customizable customer service

Grow your business faster with 24/7 Support as a Service: always on, scalable, with management and training included. Scale up customer support when it’s busy, scale down when it’s not.

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Because service matters. We believe that good businesses run on good intent. You want to offer your customers the best experience across their customer lifecycle. But you don’t stop there. With FrontNow, you can service your customers any time, any day. And they’ll love you for it.

I’m calling to book an appointment.
Transcribed from Call
Next week, some time Tuesday afternoon?
Transcribed from Call
A
Hi, you’re calling Acme, this is Annika speaking, how may I help you?
Case assigned to Annika
Detected intent “Booking”
Incoming Call
We have a free slot on Tuesday at 4PM. Does that work for you?
A
Great! When would you like to drop by?
A
Let me check.

Live Transcription

Follow along with all cases and analyse customer behaviour

Grow your business faster with 24/7 Support as a Service: always on, scalable, with management and training included. FrontNow can start helping your customers in a matter of hours. Scale up customer support when it’s busy, scale down when it’s not.

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Good service wins.
Don’t miss out.

FrontNow navigates your customer service operations. We’ll take your calls, email, chat and text channels with 24/7 customer support.

Customers value good customer service

40% of customers are willing to spend 20% more

only 8% of customers are not willing to spend more

87%

of customers are willing to spend more with a company that they believe provides excellent customer service

Phone calls are their favorite channel

56% of customers prefer to handle important requests via phone

27% used digital channels only

56%

of customers prefer calling a business for important requests (e.g. financial transactions)

Companies have a hard time being reachable

71% of businesses let their customers go to voicemail

29% of businesses let their customers ring

1/3

of companies fail to answer the phone

Start delighting
your customers now.

FrontNow navigates your customer service operations. We’ll take your calls, email, chat and text channels with 24/7 customer support.

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